The Bradford Exchange United Kingdom

Parcel was collected 3 weeks ago, still awaiting my refund of £199. It's a joke; it will be 4 weeks this Friday.

309 Yarm Road, Darlington, DL1 1BD. Francilla Cumbatch.

Nothing has happened after several weeks. Complaint remains unsolved.

Nobody calls back when message left and no emails replied to.

I am disabled cant take parcel anywhere.

No return labels provided. No help at all

Ordered Betty Boop wall clock which was for a gift. Poor quality noted on inspection, battery compartment looks poor and door did not fit.

The clock could not be seen even when looking at it. The figure covered the bottom half of the clock and the voice recording was muffled not worth it

Could do better in informing the customer of their order and better means of contact on the phone .I have phoned multiple times and cant get through to customer service .

Resolve the issue more promptly as I have not had a callback from yourself. It may be better to have a person to talk to instead of a computer in the specific department to deal with this issue.

I made a full payment for a memory candle on 9th of oct only for you to text me on 12th of oct that my order was no longer reserved.why! and why have you not refunded my payment?!!

Wrong one sent out replaced with no ises very pleased with the customer service team very helpful indeed

My father ordered a watch,which duly arrived. He sent a cheque, which was returned, to his address but wrong name,so he did not open the letter.

On my arrival I opened said letter, I attempted to deal with it over the telephone but because the name was incorrect it would not allow me to continue. Now he has additional payments added,due to non payment.

Not good still waiting on my order it should be here by now ive tried phoning was put on a answering machine

I would like to speak to a person about my husband's order yesterday. He did not change our new address on the order so I would like to give address to you.

Over a month ago a purchased a product off you that is a model Lancaster Bomber that hovers above a round base using magnets. however, no matter how i try to get this affect using the instructions provided (and thats over a month of trying), I can't get this to happen which in my view makes the product 'Not fit for Purpose'. and as such I need you to send me a returns label (at your expense) and instructions on how to send it back for a full refund of at present eighty nine pounds ninety eight pence (£89.98).

We ordered and paid in full for a Christmas ornament which we did not receive,

We emailed many times to no avail, I've literally come to the conclusion they are a scam company,

My circumstances have changed, so I don't want any letters or offers. There is nothing more to add to cancel.

This item was paid in full in January

Not received, no reply from any correspondence,

Xmas present ruined,