Anonymous

They sent me what I didn't order and now they do not respond to my e-mails or calls

In the begining of April 2013 Bradford Exchange sent me Cockoo clock pretending that I ordered it, but i DID NOT ORDER. I sent e-mail and made three calls asking to take it back, but after promise that somebody will contact in three days, but they never did. Now they sending me invoices to pay money for that rubbbish. They are useless, do not care about client comfort. I never ever buy anything from them and my friends and all who I know too. I will spread the word how useless they are.Do not trust Bradford exchange and do not buy from them.
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Anonymous
map-marker Manchester, England

Christmas scam

DO NOT BUY ANYTHING FROM THIS COMPANY, READ IF YOU WANT TO KNOW WHY!!!Well well this is not a surprise that I am sending yet another email to this useless company that doesn't deliver on promises, I wrote on your page over a week ago warning you that if my dad did not receive the gift he ordered in November 2012 for Christmas.So here I am letting all your customers know what kind of useless, devious, greedy liars your are. Before you tell me you only deal with US customers, let me remind you that you are an international company so as your UK based company aren't on here, you're just going have to get off your backside and passed the message on. So after my last message you obviously passed it on the UK company of the same name and they actually got of their greedy lazy backside and replied to my email and also rang my dad to reiterate this email sent to me on Wednesday 2nd Jan 2013 at 12:10 “Thank you for your e-mail.We are very pleased to advise that your order is now on the way to you. Your item should be delivered to you by the 9th January.If you have not received your order by this date please allow an extra 48 hours before contacting us to ensure we have allowed for any postal delays.We would like to take this opportunity to thank you for your custom and are sure you will be delighted with your item once it is received.Kind Regards Customer ServiceThe Bradford GroupClient Services (08712 22****)”So you've allowed him to waste yet another day waiting and waiting for this none existent gift to arrive, well you've pissed the wrong person off, unlike most people I will take this as further and continue writing daily on your page till you pass this message on the crafty, thieving company you are.I've had the pleasure of going through you facebook page and surprise surprise even you in the US have a lot of bad comments from people not receiving the gifts they ordered and you inane bull...t to fob people off using the same bull that the UK company use as a way to pretend they are doing something. So no I'm not going to wait for 48hrs after the date you eventually came up with to respond to the email that was send as you new perfectly it was never going to arrive, so if I was you you'd better make sure that my dad's gift Ref: B705****. Now they blocked me from posting on their facebook page, so next stage is twitter, expose these scammers.
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Loss:
$96
GAZ G
map-marker Sheffield, England

Bradford Exchange - warning !

I strongly urge every reader to avoid this Organization. They are extremely poor in their customer care service and treat `valued` customers with utter contempt. Very quick to take our HARD EARNED money but deliberately choose to ignoreour very simple and valid requests for update on delivery. Ignored our emails and our attempts to phone them. When the goods eventually arrived they were of extremely poor quality. I am a bit embarrassed to admit that I had been taken in by their glitzy promotion on their website. Please look elsewhere for items before commiting to buying from Bradford Exchange. You WILL find much superior quality for cheaper price.
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Loss:
$100
1 comment
Guest

Completly rubbish quality and customer service....paid 110.00 for a mothers heart braclet..got the charms but no bracelet..phoned 4 times and they say its on its way....names on charm not centred and not the same as the website at alll..pls do not use this company. *** rubbish

Mingle L
map-marker London, England

Bradford exchange

Words cannot describe just how poor the service I have received from this company.... I ordered a doll for my daughter ( that was in stock) over a month ago. I have sent four emails to track the order all of which they say they will reply to in one day... And I have heard nothing,.. Eventually I got through on the phone after being on hold an hour... To be told " oh yes the doll was out of stock but luckily we have received 200 in today... So when I asked if I would have it in time for Christmas they couldn't guarantee it.... But if I paid £24 courier charge they could... ( bearing in mind it was ordered a month ago this wasn't a charge I should have had to pay for a doll worth £125... But I did... And guess what a week later the doll still hasn't arrived... AVOID THE BRADFORD EXCHANGE AT ALL COSTS... DIABOLICAL SERVICE AND AM AMAZED THEY ARE STILL IN BUSINESS IN THIS DAY AND AGE.... UNBELIEVEABLE
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Loss:
$200
leslie r Rvf
map-marker Leeds, England

Bradford exchange ignore questions regards my order

having ordered a watch my husband liked for a xmas from bradford exchange i tried to contact them regarding my order i have sent them a email every day to which i havent had a single reply . i have spent well over a hour a day trying to get through to their customer services no luck their they have debited my account for this item so i would have thought they had the deccency to a tleast reply to my emails and at least answer the phone.i dont think i have come across a worse company for customer services
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Loss:
$129
3 comments
leslie r Rvf

xmas has come and gone so has my watch they have now debited my account twice and still no watch i have sent them a email daily for nearly a month not one reply if i spend anymore on pointless unanswered calls i will have paid the equivalent of two watches i have now told my bank to refuse any further payments and looking now to seek legal advice at least when *** turpin robbed u he wore a mask

Guest

I ordered four items from this company for Christmas. One of the orders came in just a styrofoam box (the kind that is found in tv boxes) and not in any other box .

The second item came in a small bag that was torn open. The third item still has not arrived even though they mailed it out before the first two. They keep pushing out the date for the fourth item and I will not get it in time for Christmas. When I call them they flat out told me that I have to call back in a week because there is nothing they could do.

They do not answer the emails that I sent them and you are on hold forever to try and contact them. They have no problem taking the money from your account but then don't answer your questions.

For the price you pay for the items you think that they would be a little more helpful instead of just brushing you off. I will NEVER do business with this company again.

Guest

Bradford Exchange will not answer email questions about my order, nor send me a temporary password as requested. They have no problem sending me daily ads on other things they want me to purchase. They only give you a phone number to order, but not a number to call for information about your order.

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Anonymous

Ms Elizabeth Stonehouse

on the 1st November i ordered a personalized musical box for my daughter for christmas. I called a few times enquiring about my order and was asassured it would be delivere before christmas. on the 13th December i was promised that it had definately been despatched and DEFINATELY be received by the 22nd Dec. The box cost £60 and deliveryt an expensive extra and i could not afford to buy anything else . It had not come on the 22nd and by then B.E>wereclosed or not answering their phones . I prayed it would arrive christmas eve as i had paidthe ful amount and had no more money. After the New Year, I was told quite tbluntly that i was told on 13th that my item was out of stock and apparantly I didnt even ask for my money back so i could buy my daughter a replacement gift!!!/// I was so upset christmas day as I had no money to buy my daughter present and had spent the same amount on my other two daughters and grand daughter. I Have jus checked my bank account and there is still no refund. I have not had an email or letter or a single word of an apology.I am absolutly disgusted with this company and they dont care about honesty to their customers
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Loss:
$75
Anonymous
map-marker Sheffield, England

Bradford Exchange = junk trinkets !

I strongly suggest people avoid using the Bradford Exchange. Impossible to get through to them by phone and they ignore emails. Parasites !. Expensive to buy their goods, but the goods are cheap, tacky, trinkets. I have seen better in junk shops and bargain-basement stores. Quality is pathetic. The customer service is diabolical and these people are *** who choose to deliberately ignore their `valued` customers. Well done Bradford Exchange for managing to get me to part with my HARD EARNED money, but, I can assure you - you will never have me or friends and family as customers in the future. I will write bad reviews in every site that i can find.
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Iain Hai
map-marker London, England

Bradford Exchange....bollox!!!

After having ordered a ring for my partner well before Xmas, and confirmed twice, once at time of order, and again during the wait for delivery, that it would be with me in time for Xmas, get told on the 19th of Dec that it won't be arriving after all due to 'Supplier'!! This company are a *** nightmare to deal with, you wait interminably on the phone to speak to an advisor, and even prior to getting in the *** you have to put up with the automated line and selecting various options before waiting up to half an hour or more!! Rang today as I'd been told on the 19th that it would be with me early January....nope and not even sent out yet, the 'Advisor' has promised to ring me back 'this week' as she needs to speak to a snior supervisor to find out what is happening with my order!! All my details are correct yet now it would appear I'm lost in the system...bloody ***, you try and contact them using the onsite 'mail' and receive no reply, and are just generally treat like ***, not impressed at all with their service, which is a shame as their goods are really quite nice if not so cheap which if they WERE cheap then maybe the shoddy service could be at least partly acceptable, as it is it's not and if nothing transpires quickly then I shall be cancelling this order!
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4 comments
Iain Hai

Well, finally...IT HAS ARRIVED! :eek

And have to say it does look really nice, however I've never had a problem with the quality, but after this experience with 'Customer care' and the BS that went with it, the interminable wait to actually speak to someone, then the mis-information no-one seemingly on the same page I've had enough, best part of 3 months waiting for an item that should've been here for Xmas has really soured my impressions of this company and I doubt very much that I'll use them ever again.

Iain Hai

:roll Sorry Francie but I have already been in contact with the UK representative, (A Stephanie Crawshaw?) following your last message for assistance?

To be honest whilst I'm sorry for losing my cool with whoever it was I spoke to, (I think it may have been Stephanie unfortunately) it speaks volumes about the frustration and feeling of being simply pushed from 'pillar to post' with little or no real apology, indeed when pushed about any form of goodwill gesture such as dropping admin charges at least I was begrudgingly offered £30.00 reduction, then made to feel it was YOUR idea...something that only came about because I pushed the point of poor service and constantly failed 'promises' and excuses.

Iain Hai

Well here's my 'Update', have had contact with 'Customer Service' (And what a misnomer that IS!)

After speaking on the phone and getting very irate with the girl, (Apparently 'Bloody' is still considered a swear word) I'm now waiting till middle or end of February for an order I placed end of November beginning of December!

I asked why my order had been so badly handled and what had gone wrong only to be told it had something to do with my 'Account level' or some waffle, I asked what level (Or whatever she was on about) when as I pay by my own Credit card, and have never had any issues just what this was exactly but couldn't get my head round that at all as if I'd ordered as a new customer this would not have been an issue I'm sure, so sorry...sounds like bull to me.

So here I am still waiting, apparently it's gone to the engravers and it's in their hands...just like last time then, I've told them that if it's not here by March I shall be cancelling and sending the item back, only to be told because as it's personalised I can't send it back????

So...it's fine to keep your customers waiting forever, with excuse after excuse, poor service, still waiting interminably on the phone to actually speak to someone and then you can't believe what your being told ANYWAY, bloody awful company to deal with I'm afraid, if this item ever does turn up it better be worth the *** wait!!!

Fran D Rev

Dear Bollox,

I am so sorry for all the problems you have had. I am detecting that you may be from England. I can certainly give you a contact for assistance. Please contact me at customer_inquiry@***.com. I will make sure that you are taken care of.

So sorry for the delay.

Fran

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Anonymous
map-marker Manchester, England

Bradford Exchange lied about delivery and letter sent.

Having been sent an exclusive limited edition mail shot I decided to purchase a collection for my husband for his birthday. These items were ordered 2 months prior to Christmas. I was assured the items would arrive before Christmas, I wasn't too worried about this as the items were not for Christmas but were needed a few weeks later. Having received nothing almost 2 weeks after Christmas I contacted the company and was told the items had not be dispatched as there was a problem with my card details. I asked why was I not contacted and was told I had been sent a letter 2 weeks earlier. I stated that I had received no such letter, and was informed that wasn't really their problem. Having sorted out the payment I was informed that the items would not be sent due to the warehouse closing for a stock-take, and therefore nothing could be dispatched until after the 11th January. My husband would now be without any presents on his birthday as they would then not be delivered until the 16th - 20th January. Well today is the 20th and my husbands birthday was a week ago and still no presents for him. Having phoned the company back it would appear that the initial lady I spoke with lied about a letter having been sent to me and the date in which the initial payment was attempted. No payment had been attempted and no letter had been sent to me, this was confirmed by another customer services member. I have yet again called the company today and told that if the items haven't arrived by Monday to call back again. I have used this company in the past and had no problems but on this occasion I am extremely unhappy, one thing that I really can't tolerate is being lied to. Everyone makes mistakes but when these mistakes happen they should be owned up to, it is unacceptable to lie to customers. I have no doubt that my items will eventually be delivered however, my husbands birthday was ruined and I felt guilty that he had nothing to open, and a week later still no gifts.
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2 comments
Guest

Dear Anonymous, Thank you for posting to PissedConsumer, Please contact me at customer_inquqiry@***.com order number, account number and/or your name and address. I will be glad to research your order. lbh

Guest

Stop reposting! We got the hint the first time you posted your complaint. Posting it again only makes us care less about it.

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Sharon Ook
map-marker London, England

The Bradford exchange: do not touch with a stick!!

My partner and me found a lovely 3 foot illuminated Kinkade Santa figure on sale through the Bradford Exchange. It was advertised on the back of a TV listing magazine, with a coupon to send off to reserve it. We did (in October) and weeks passed and we hadn't even had a confirmation letter or email. I even went through my spam every day to check! I emailed them twice to ask if they had received my order. Silence from them. Then a relative phoned them up to ask about it, gave all our details, and came back to us saying they had never received our order! my complaints: Why didn't they email me to tell me that? why ignore two emails with all my details and a very easy question?? Why did they speak to someone else about my order? what about confidentiality? why advertise on magazines if the orders magically vanish in the air (that's it, blame the Royal mail, even though other letters and cheques I posted that day made it ok) I thought the service was really poor, and I will never use them again and recommend everyone to stay well away from them. They have no respect for customers.
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3 comments
Fran D Rev

Dear Alimar,

Please send your inquiries to the same email address customer_inquiry@***.com with your account information. I will be happy to research your order.

Thank you,

Fran

Guest

Maybe "FRAN" can contact me about my order! Since Dec 14th and 1 e-mail later and still..NOTHING!!!

Fran D Rev

Dear SK19,

I apologize that no one responded to your emails. When someone calls in, we have no way of knowing that this is the real account holder. Anyone can call and say they want info on their order and give a name. If it comes to anything about personal information like credit card, address or phone number, we never devulge that info. We ask the caller to verify before giving the info. If I can help you with your order, please contact me at customer_inquiry@***.com.

Thank you,

Fran

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joe Mrn
map-marker Worcester, England

Bradford exchange-rip off cheats.

I ordered a disney x'mas tree in August 2011 after seeing an advert in a national news paper.the tree looked fantastic in the picture and I ordered one at a price of nearly £160. I thought I will open the package before x'mas and happen to open it today. I was shocked to see the product and it was a 3rd class cheap x'mas tree which hardly costs more than £20 smilar to one which you could buy from a road side seller.to my astonishment the product is also damaged and I have to saythat this is a rip off company and beware doing any trade with them. I am going to write to BBC watch dog to see whether they could name and shame this company on live TV.
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1 comment
Guest

i am trying to find the number forthe bradford exchange with no luck

KenHolland H
map-marker Crawley, England

Unsolicited goods from Bradford Exchange

My mother recently recieved a "Wonderous Winter Pullup" Xmas Tree she did not order. She ordered and paid for one back in August but a second one was delivered in November with a fresh order number and invoice. Despite contacting Bradford Exchange through their website, telling them of their error and asking them to collect it we have had no reply. I presume they think that as she's an elderly and vulnerable person, she'll succumb to their demands and pay up. However, after a bit of research I now find that it is an offence to send unsolicited goods with a demand for payment under the 1971 Unsolicited Goods Act and that she is now entitled to keep the tree. I have again emailed BE direct advising them once again of their error and recieved an "automatic reply" with a promise of contact within 5 days. Let's see if they arrange collection or write the tree off... K Holland
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Loss:
$220
2 comments
Guest

Thanks you Regina,

I sent this information in an email last night so you should already have it.

regina t Fpu

Dear Mr. Holland, Thank you for contacting us.

It seems a duplicate order has been processed. In order to assist you with the return of the tree, please contact us at customer_inquiry@***.com.

Please include your client account number, order number, and/or name and address. Thank you, Regina

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cazgazcaroline f
map-marker Chester, England

Sold me a *** product not like advertised

orderd a (magical disney tree)from the bradford exchange worst company ever was faulty when arrived not to mention the poor quality its meant to be hand painted looked like somethin from a pound store .i have tried to contact them on numerous occasions after being on hold for an hour or more i finally got through to someone who said they would send a courier for it needles to say i am still waiting .i have had to get in touch with my bank to cancell payment as i am getting no responce from thoes muppets .i cannot belive this day n age this company can behave in a manner like this its ridiculas.
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Loss:
$160
1 comment
regina t Fpu

Dear Cazgazcaroline, Thank you for your note. We are so sorry to learn that your Disney tree arrived in less than mint condition.

In order to assist you with your refund, please contact us at customer_inquiry@***.com.

Please include your client account number, order number, and/or name and address. Thank you, Regina

Anonymous
map-marker London, England

Disney tree from the Bradford exchange nothing like picture.

I ordered theWonderful world of Disney christmas tree from the Bradford exchange when it arrived it was nothing like the picture advertised in the magasine,when I spoke to there customer service they informed me it was an artist impression and not a photo. I sent it back costing me £15 then spoke to them about refunding my postage as it was wrongly advertised, they did not want to know. no way it was a Disney tree and said the tree was made in china, £160 not worth £20 !!!!!! DO NOT DEAL WITH THEM. THEY ARE RIP OFF MERCHANTS. BEWARE!!!!!!!!!!!
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Loss:
$150
Anonymous
map-marker London, England

Bradford exchange

Recently had a spirit of wales watch for my birthday one turn of the dial and it broke,rung the exchange and they say ive got no guarantee it only 4 months old,i would advise anyone wanting to buy from these not to its all a ***,you would get better quality from the pound shop,it says the spirit of wales watch but its made in china!!!!!!!!! DO NOT BUY FROM BRADFORD EXCHANGE!!!!!!!!!!!!!!! They are robbing people my wife just spent £125 plus postage and now its broke they dont want to know do not buy from these.
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1 comment
Fran D Rev

Dear Anonymous, Thank you for posting to Pissed Consumer. Please contact me at customer_inquiry@***.com with your order number and/or your name and address.

I will be glad to research your order and see that you receive your correct product.

Thank you again. ks

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